Terms of service
Last updated: October 2, 2026
Welcome to Spooky Hollow. These Terms of Service govern your use of our website, spookyhollow.store, and your purchase of products from our store.
By accessing our website, placing an order, or using any of our services, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or services.
1. Online Store Terms
By using this website, you confirm that you are at least the age of majority in your place of residence or that you have permission from a parent or legal guardian where required.
You may not use our products or services for any unlawful or unauthorized purpose.
2. Products and Availability
We make every reasonable effort to display our products, descriptions, images, prices, and availability as accurately as possible.
Product colors and appearance may vary slightly depending on your device, screen settings, manufacturing variations, or other factors.
We reserve the right to modify, discontinue, limit, or update products at any time without prior notice.
3. Prices and Payments
All prices are displayed in the currency shown on the website at the time of purchase.
We reserve the right to change product prices at any time without prior notice. Any price change will not affect orders that have already been successfully placed and paid for.
Payment must be successfully authorized before an order can be processed.
Payments may be processed securely through third-party payment service providers. We do not directly store complete payment card information unless otherwise stated.
4. Orders
After placing an order, you may receive an order confirmation by email. This confirmation does not necessarily mean that your order has been accepted or shipped.
We reserve the right to cancel or refuse an order where reasonably necessary, including in cases of suspected fraud, incorrect pricing, product unavailability, payment issues, or inaccurate customer information.
If we cancel an order after payment has been successfully collected, the applicable amount will be refunded to the original payment method.
5. Shipping and Delivery
Shipping availability, estimated delivery times, and applicable shipping charges are provided during checkout or in our Shipping Policy.
Delivery times are estimates and may be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, weather conditions, holidays, or incorrect delivery information.
Customers are responsible for providing complete and accurate shipping information.
Please refer to our Shipping Policy for additional information.
6. Returns and Refunds
Returns, exchanges, cancellations, damaged items, and refunds are handled according to our Return and Refund Policy.
Approved refunds will generally be issued to the original payment method used for the purchase.
Please review our Return and Refund Policy before placing an order.
7. Accuracy of Information
We try to ensure that information on our website is accurate and current. However, occasional typographical errors, inaccuracies, or omissions may occur regarding product descriptions, pricing, promotions, shipping, availability, or other information.
We reserve the right to correct errors and update information where appropriate.
8. Third-Party Services
Our store is powered by Shopify and may use third-party providers for services including payment processing, shipping, analytics, advertising, and customer support.
Your use of certain third-party services may also be subject to the terms and privacy policies of those providers.
9. Prohibited Uses
You may not use our website or services to:
- Violate applicable laws or regulations.
- Infringe intellectual property or other legal rights.
- Submit false or misleading information.
- Transmit malicious software, viruses, or harmful code.
- Attempt to interfere with the security or operation of the website.
- Engage in fraudulent or abusive activity.
We reserve the right to restrict or terminate access to our services for violations of these Terms.
10. Intellectual Property
Unless otherwise stated, the content available through Spooky Hollow, including branding, graphics, text, website design, and other original materials, is owned by or licensed to Spooky Hollow and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or commercially exploit such content without appropriate authorization.
11. Privacy
Your personal information is handled according to our Privacy Policy.
By using our website, you acknowledge that your information may be processed by Shopify and other service providers necessary to operate our store, process payments, fulfill orders, and provide our services.
12. Limitation of Liability
To the maximum extent permitted by applicable law, Spooky Hollow will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website, services, or products.
Nothing in these Terms excludes or limits rights or liabilities that cannot legally be excluded or limited under applicable law.
13. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our services, business practices, or legal requirements.
The latest version will be published on this page with an updated revision date.
14. Governing Law
These Terms are governed by applicable laws and regulations, subject to any mandatory consumer protection rights that may apply based on the customer's jurisdiction.
15. Contact Information
If you have any questions about these Terms of Service, please contact us:
Spooky Hollow
Website: spookyhollow.store
Email: support@spookyhollow.store
Location: Istanbul, Türkiye