Refund policy

Return & Refund Policy

At Spooky Hollow, we want you to be happy with your purchase. If there is an issue with your order, please contact us and we will do our best to make it right.

Returns

We accept return requests within 14 days of delivery. To be eligible for a return, the item must be unused, unworn, in its original condition, and in its original packaging.

To request a return, please contact us at support@spookyhollow.store with your order number and the reason for your return. Please do not send any products back without contacting us first and receiving return instructions.

Unless the product is defective, damaged, or incorrect, return shipping costs are the responsibility of the customer.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong product, contact us as soon as possible after delivery.

Please include your order number and clear photos or videos showing the issue. After reviewing your request, we may offer a replacement or refund, as appropriate.

Non-Returnable Items

For health, hygiene, and safety reasons, certain products may not be eligible for return once opened or used. Personalized or customized products may also be non-returnable unless they arrive damaged, defective, or incorrect.

Order Cancellations

If you wish to cancel or change your order, please contact us as soon as possible. We cannot guarantee cancellation once an order has been processed or shipped.

Refunds

Once your return or refund request has been reviewed and approved, the refund will be issued to the original payment method used for the purchase.

Please allow time for your bank, card issuer, or payment provider to process and post the refund. Processing times may vary depending on the financial institution and payment method.

Original shipping charges, if any, are non-refundable unless required by applicable law or the order arrived damaged, defective, or incorrect.

Exchanges

If you need a different item or variant, please contact us. Exchange availability depends on current inventory.

Contact Us

If you have any questions regarding returns or refunds, please contact us at:

Spooky Hollow
Email: support@spookyhollow.store

We reserve the right to update this policy when necessary. Nothing in this policy limits any consumer rights that cannot legally be waived under applicable law.