Distance Sales Agreement

Last Updated: October 5, 2026

This Distance Sales Agreement applies to purchases made through Spooky Hollow at spookyhollow.store. By placing an order through our website, the customer acknowledges and agrees to the terms described below.

1. Seller Information

Store Name: Spooky Hollow
Website: spookyhollow.store
Email: support@spookyhollow.store
Business Location: Istanbul, Türkiye

Customer support is available through the email address listed above.

2. Customer Information

The customer is the individual who places an order through our website and provides the required billing, shipping, and contact information during checkout.

The customer is responsible for ensuring that all information submitted when placing an order is complete and accurate.

3. Products and Prices

The main characteristics, description, price, and other relevant information for each product are displayed on the applicable product page before an order is placed.

The price shown at checkout at the time of purchase is the price applicable to the order.

Any applicable shipping charges, discounts, or other costs will be displayed before the customer completes the purchase.

4. Payment

Payment must be successfully authorized before an order can be processed.

Available payment methods are displayed during checkout. Payments may be securely processed by third-party payment service providers.

5. Order Confirmation

After an order is successfully placed, the customer may receive an order confirmation at the email address provided during checkout.

Customers should review their order and contact us as soon as possible if they notice incorrect information.

6. Shipping and Delivery

We currently ship within the United States only.

Standard shipping is free on US orders.

The estimated delivery timeframe is 1–5 business days from the date the order is placed, including order processing time.

Delivery times are estimates and may be affected by carrier delays, weather conditions, holidays, high seasonal demand, incorrect shipping information, or other circumstances outside our reasonable control.

Tracking information will be provided when available after the order has shipped.

Additional information is available in our Shipping Policy.

7. Cancellations, Returns and Refunds

Requests for cancellations, returns, damaged products, and refunds are handled according to the Return & Refund Policy published on our website.

Customers should review the Return & Refund Policy before completing a purchase.

Where a refund is approved, it will generally be issued to the original payment method used for the purchase.

8. Damaged or Incorrect Products

If an order arrives damaged, defective, or materially different from what was ordered, the customer should contact us at support@spookyhollow.store and provide the order number and relevant photos or information so the issue can be reviewed.

9. Customer Responsibilities

Customers are responsible for providing accurate contact and delivery information and for reviewing product information before completing their purchase.

10. Privacy and Personal Information

Personal information collected during the ordering process is handled in accordance with our Privacy Policy and may be processed by service providers necessary to operate the store, process payments, and fulfill orders.

11. Electronic Agreement

By completing an order through spookyhollow.store, the customer confirms that they have had the opportunity to review the product information, price, delivery information, and applicable store policies before completing the purchase.

12. Contact

Questions regarding an order or this agreement can be sent to:

Spooky Hollow
Website: spookyhollow.store
Email: support@spookyhollow.store
Location: Istanbul, Türkiye